RETURN OR EXCHANGE

HOW TO RETURN MY ITEMS ?

1. Fill out the form below.
2. Include the returns and exchanges form with your items in the package (print the email you received after submitting the form).
3. Drop off your package and keep the proof of drop-off (return shipping costs are the customer’s responsibility).

For any question, please contact the after-sales service by mail : [email protected]

Please note: You have a 14-day cooling-off period from the time you receive your order. After this period, we will not proceed to any refund or exchange. Items must be returned in perfect condition: new, unworn, unwashed and labelled in their original packaging. Items returned incomplete, damaged, deteriorated, soiled or having been used will not be exchanged or refunded.

All exchanges, refunds and credits will be made within 7 working days (Monday to Friday between 8am and 5pm excluding holidays) when SilentWorker has received the return package from the customer. Refunds will always be made to the same payment method used at the time of order provided that the items were received back at the address.